1

Shipping information

1.1

Hong Kong & Macau

Door to door delivery: The products will be delivered by SF Express to the address stated on your order information.
Self-collection: If you make the payment online, the products will be delivered by S. F. Express to your selected convenience store or S. F. Stores for your collection.
Free shipping is available for order spent over over $1,000 purchase.
It always takes 2-3 business days to transit after we fulfill the order.

1.2

International Shipping

Free shipping applies when an individual order is over HKD$2,000.
Overseas customers can use DHL.
Once your order has been placed, our shipping partner DHL will contact you via SMS and/or email about the expected delivery date. If ODD (On Demand Delivery) is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.

2

Taxes and Duties

2.1International orders may be subject to taxes and duties. Please check with your country’s tariff regulations.
2.2We ship your package DDU(Delivered Duty Unpaid). Thus, we only calculate product price during checkout.

2.3

All applicable customs and taxes are the responsibility of the customer.

2.4

Customs authorities require that we state the value of your order directly on your package(s).

2.5

Customs authorities have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

2.6

Product price do not include custom or tax (including VAT). You are responsible for payment of any such import duties and taxes.

2.7

For more information, we suggest you contact your local customs office and other relevant parties before placing your order. 

3

Track Your Order

3.1Please visit the below website to track your order with the tracking code.

SF Express

https://www.sf-express.com/hk/en/

DHL

https://www.dhl.com/en/express/tracking.shtml

4

Further enquires

4.1

If you cannot find a shipping region you need, please kindly contact us at [email protected]

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