1 | Shipping information | ||
| 1.1 |
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| ・ | Door to door delivery: The products will be delivered by SF Express to the address stated on your order information. | ||
| ・ | Self-collection: If you make the payment online, the products will be delivered by S. F. Express to your selected convenience store or S. F. Stores for your collection. | ||
| ・ | Free shipping is available for order spent over over $1,000 purchase. | ||
| ・ | It always takes 2-3 business days to transit after we fulfill the order. | ||
1.2 | International Shipping | ||
| ・ | Free shipping applies when an individual order is over HKD$2,000. | ||
| ・ | Overseas customers can use DHL. | ||
| ・ | Once your order has been placed, our shipping partner DHL will contact you via SMS and/or email about the expected delivery date. If ODD (On Demand Delivery) is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number. | ||
2 | Taxes and Duties | ||
| 2.1 | International orders may be subject to taxes and duties. Please check with your country’s tariff regulations. | ||
| 2.2 | We ship your package DDU(Delivered Duty Unpaid). Thus, we only calculate product price during checkout. | ||
2.3 | All applicable customs and taxes are the responsibility of the customer. | ||
2.4 | Customs authorities require that we state the value of your order directly on your package(s). | ||
2.5 | Customs authorities have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery. | ||
2.6 | Product price do not include custom or tax (including VAT). You are responsible for payment of any such import duties and taxes. | ||
2.7 | For more information, we suggest you contact your local customs office and other relevant parties before placing your order. | ||
3 | Track Your Order | ||
| 3.1 | Please visit the below website to track your order with the tracking code. | ||
DHL | |||
4 | Further enquires | ||
4.1 | If you cannot find a shipping region you need, please kindly contact us at [email protected] | ||